Live Chat Summary/Transcript Email

Once the conversation has ended be able to sendthe customer an email with the summary of the conversation. This is also nice as you could send a customer support email for training the AI. A feature that nearly all live chat software have.

See:

• https://support.zendesk.com/hc/en-us/articles/4408829095706-Allowing-customers-to-continue-their-conversation-over-email

• https://support.zendesk.com/hc/en-us/articles/4408829095706-Allowing-customers-to-continue-their-conversation-over-email